General Business Terms and Conditions of the Seller, Information for the Consumer and Complaint Procedure

  1. General provisions

These General Business Terms and Condition set out the conditions as well as the rights and responsibilities pertaining to the purchase contracts concluded between the Seller iQparts, iQparts s.r.o., seat: Wolkrova 2, 851 1 Bratislava, Company ID: 50 606 107, incorporated in the Business Register of the Bratislava I District Court, Section: Sro, File No.: 115665, e-mail: shop@lcdpartner.com, tel.: +421 950 77 66 55/ (hereinafter referred to as the “Seller”) and the Buyer – the user of the www.lcdpartner.com website (hereinafter referred to as “Buyer” or “Consumer”) regarding the purchase and sale of goods at the website of the Seller’s webshop. These General Business Terms and Conditions represent an inseparable part of every purchase contract concluded between the Seller and the Buyer regarding purchase and sale of goods on the website of the Seller’s webshop; by placing the order, the Buyer confirms they agree with these Terms and Conditions. All contractual relationships between the Seller and Buyer are concluded in accordance with the legislation of the Slovak Republic. If the contractual party is a Consumer, legal relationships which are not hereby specified shall be governed by the following acts in force: Act No. 40/1964 Coll. Civil Code as amended (hereinafter “Civil Code), Act No. 250/2007 Coll. on consumer protection as amended, and Act No. 102/2014 Coll. on consumer protection for the sale of goods or provision of services under remote contracts or contracts executed outside the business premises of the Seller as amended. If the contractual party is a Buyer who is not a Consumer, i.e. an entrepreneur, legal relationships, which are not hereby specified shall be governed by Act No. 513/1991 Coll. Commercial Code as amended (hereinafter referred to as the “Commercial Code“).

Terms

Seller – is a legal entity or natural person who, when concluding and in performance of the consumer contract, acts within the legal scope of their trade or business activity. An entrepreneur who offers or sells goods or provides services to their customers, or an entrepreneur who delivers goods to the Buyers directly or through other entrepreneurs is also considered a Seller.

Consumer – is a natural person who, when concluding and in performance of the consumer contract, does not act on behalf of their business, trade or occupation. The Consumer is a natural person who buys goods or uses services for their personal use or for other members of their household.

Entrepreneur – is a legal entity or natural person who, when concluding and in performance of the purchase contract, acts within the legal scope of their trade or business activity, i. e. they do not act as a consumer.

Purchase contract – is a contract between the Seller and the Buyer; its subject is a purchase of goods offered by the Seller at the www.lcdpartner.com website (hereinafter referred to as “goods”) concluded as provided in Article II. Of the General Business Terms and Conditions.

Consumer contract – is a specific type of purchase contract concluded between the Seller and Buyer in which the Buyer was unable to influence the content of the contract proposal prepared by the Seller in advance.

Remote contract – is a purchase contract between the Seller and the consumer, agreed on and concluded exclusively using one or multiple means of remote communication without the physical presence of the Seller or consumer – mainly using the website, e-mail, telephone, fax, a specifically addressed letter, or an offer catalogue.

General Business Terms and Conditions are available at www.lcdpartner.com where the Buyer can read them.

  1. Ordering goods and closing the purchase contract

The offer of goods in the Seller’s webshop lists purchases prices are inclusive of VAT.

The list of goods in the webshop is a catalogue of commonly supplied goods, and the Seller does not guarantee that all items on the list are readily available at all times. The availability of goods shall be confirmed to the Buyer based on the order placed.

The shopping procedure is specified in the bottom part of the www.lcdpartner.com website in the “How to shop” section.

The Buyer can add the goods in which they are interested to the shopping cart. After the goods are placed in the shopping cart, the Buyer fills all required information into the order form. The Buyer is responsible for the information they provide. When the information in the order form is correct and the Buyer wishes to order the goods, they click on the respective button to finish and place the order. Subsequently, a new window opens where the Buyer confirms the binding order by clicking on the “Order with obligation to pay” button. The Buyer can check and correct the binding order before placing it. By confirming the order, the Buyer concludes a purchase contract with the Seller, and the order is considered binding.

After the Buyer places the order, they receive an e-mail with the following subject: “Pending order” to the address specified in the order form. The e-mail informs the Buyer that the order has been queued. The Seller shall confirm the order individually through e-mail after the price and the deadline for the required delivery of goods are specified; “Order detail” shall be listed as the e-mail subject. The confirmation takes place immediately after placing the order. The confirmation from the Buyer lists the following information: identification data of the both Buyer and Seller, order number, date of order, type and number/amount of the goods ordered, purchase price for the goods (individual items and total sum), shipping cost, total purchase price including VAT and all costs, delivery method, payment method, delivery date.

By placing the binding order, the Buyer confirms that they have read the Seller’s General Business Terms and Conditions which are an inseparable part of the Seller’s Complaint Procedure.

The contract shall be concluded for a specified period, ending when both parties have fulfilled their obligations resulting from this contract and the General Business Terms and Conditions which are an inseparable part of the purchase contract.

The contract shall be concluded in Slovak or English.

  1. Rights and responsibilities of the Seller and Buyer

The Seller is obliged mainly to:


a) based on the order confirmed by the Buyer, to deliver the ordered goods in accordance with the number of items, quality, and delivery date as agreed, and to pack or otherwise prepare the goods for shipping in a way that ensures safe delivery,


b) ensure that the delivered goods comply with all generally binding regulations valid in the Slovak Republic,


c) deliver all respective documents necessary to obtain and use the goods as well as all documents required by the valid legal regulations in the SR (e.g. instructions for use in Slovak, warranty certificate, delivery note, invoice, etc.) at the latest along with the goods themselves,

d) issue the purchase receipt to the consumer including the following information:

  • business name and address of the Seller (or the address of their business premises if applicable)

  • date of sale

  • name and amount/quantity of the goods

  • price per unit and the total price paid by the Consumer

  • place, date and time of delivery

The Seller has the right to receive the payment from the Buyer duly and on time.

The Buyer is obliged mainly to:


a) receive the delivered goods,


b) pay the total purchase price to the Seller within the specified period(s).


The Buyer is entitled to have the goods delivered in the quantity, quality, time, and place as agreed by the contracting parties in the binding confirmation – order acceptance.

  1. Shipping terms and conditions

The Seller ships or mediates shipping of goods to the address provided in the order form as follows:

  • Cash on delivery using a postal service

  • Parcel service

  • Delivery by the authorised employee of the Seller

  • Personal collection (Wolkrova 2/A, 851 01 Bratislava, the Dom Mobilov building)

  • Other as per agreement between the Seller and the Buyer.

The Seller hereby undertakes to supply the Buyer with the goods in the quantity, quality, and design requested in their order. Goods listed in the webshop as “in stock” shall be delivered by the Seller in 24 (twenty-four) hours. Goods listed in the webshop as “goods-to-order” shall be delivered by the Seller in 14 (fourteen) days.

The Seller shall follow the Buyer’s order and deliver the goods to the Buyer in 30 days from the day of order confirmation at latest; in case of card payment (Card Pay service), the period starts when the purchase price is transferred to the Seller’s account. If the goods are temporarily unavailable and therefore cannot be delivered, the Seller shall notify the Buyer of the fact and determine an alternative delivery date.

The Seller has the right to cancel the order and withdraw from the contract if the goods in question are sold out or unavailable and the Seller is objectively unable to deliver the goods to the Buyer within the period hereby specified, unless the Seller and the Buyer agree on an alternative order. The Buyer shall be notified of the withdrawal from the contract and cancellation of the order via telephone or e-mail; if the Buyer has already paid the purchase price or its part, the payment shall be transferred back to the bank account specified by the Buyer within 15 days, unless the parties agree otherwise with the Seller.

The Seller shall not bear responsibility for late delivery if it was caused by the delivery service (when this is not an employee of the Seller).

The Buyer hereby undertakes to receive the goods in the place specified in the order form.

The Seller hereby undertakes to supply the Buyer with the goods and the documents necessary for their takeover and proper use.

During the receipt, the Buyer shall sign a copy of the delivery note and all other relevant documents.

All information related to the goods delivery process can be requested through the e-mail address: shop@lcdpartner.com. It is necessary to provide the order number in the request that can be found in the order confirmation obtained from the Seller.

  1. Purchase price and terms of payment

The Buyer is obliged to pay the purchase price for the goods to the Seller as agreed in the purchase contract and/or as set out in the Seller’s price list valid at the time when the purchase contract was concluded, including the shipping costs.

The Buyer can choose for the purchase price to be shown in EUR (Euro) or CZK (Czech Crown).

The purchase price for the goods listed in the webshop are final, including VAT and all respective taxes and fees that the consumer has to pay to obtain the goods; however, this does not apply to the shipping costs, which are calculated based on the Buyer’s choice and stated in the order confirmation sent by the Seller.

The shipping cost depends upon the Buyer’s choice of the shipping method. Shipping methods and means of transport are set out in Article 4 of the General Business Terms and Conditions.

By placing the order and binding order confirmation, the Buyer agrees with the purchase price provided in the order.

The goods can be paid for using the following methods:

  1. Cash payment – the Buyer pays the purchase price specified in the purchase contract in cash.

  • During personal collection at the place provided and confirmed in the order.

  • Cash on delivery – delivery by a delivery service or an authorised employee of the Seller

  • Cash on delivery – postal service,

  1. Cashless transfer – the Buyer wires the purchase price specified in the purchase contract:

  • to the Seller’s bank account – using the payment information, the Buyer shall make the payment for the goods via the bank transfer to the bank account of the Seller registered in Tatra banka, a. s. (IBAN: SK21 1100 0000 0029 4203 1272)

  • Card payment (Card Pay) at the delivery time by the delivery service or the authorised employee of the Seller

  1. other method specified in the Seller’s webshop.

The Buyer is obliged to pay the price for the goods to the Seller as specified in the purchase contract including the shipping costs upon takeover at latest.

The Buyer shall acquire the right of ownership to the goods when they pay the full price for them.

  1. Responsibility for defects, risk of damage and warranty

Regarding the responsibility for defects, the consumer (Buyer) shall comply with the relevant provisions of Section 619 et seq. of the Civil Code.

Regarding the responsibility for defects, the Seller (entrepreneur) shall comply with the relevant provisions of Section 411 et seq. of the Commercial Code.

The Seller is obliged to deliver the goods in the specified quantity, quality, and design, properly packaged and prepared for shipping (if shipped), without any defects including legal defects.

The Seller shall bear responsibility for the defects on the goods sold at the time of their takeover by the Buyer (Section 619, Paragraph 1 of the Civil Code); defects that are identified later, but within the warranty period (Section 619, Paragraph 2 of the Civil Code). In case of used goods that have been sold for a reduced price, the Seller shall not bear responsibility for the faults due to which the price has been reduced.

When the Buyer receives the goods, the responsibility for any damage to the goods is transferred to them.

The warranty period shall last 24 months (Section 620 of the Civil Code), except for a special warranty period for a Buyer who is also an entrepreneur, as specified below in Article 6. Of the General Business Terms and Conditions. If a warranty period is listed on the goods, their packaging, or in the instructions for use, the warranty period shall not expire before this date.

If the Buyer is also an entrepreneur, the following warranty periods apply:

  1. Common goods offered by the Seller – 12 months.

  2. Batteries (all batteries including the ones labelled as “original”) – 6 months.

  3. Goods marked as “spare parts” including the goods labelled as “original” – 3 months (except for the Goods specified in Article 6, Letter b) labelled as “batteries”)

Upon the Buyer’s request, the Seller shall issue a warranty certificate for the purchased goods. If possible, a purchase receipt can be issued instead.

The purchase receipt – invoice that also serves as the delivery note shall also be considered a warranty certificate.

The warranty certificate shall include the Seller’s information (name, surname, business name or Seller’s name, seat, or place of business), contents of the warranty, its extent, terms and conditions, warranty period, and information necessary to apply the warranty. Should the warranty certificate not include all the above mentioned information, it shall not invalidate the warranty.

By damaging the protective seal, informational sticker, serial number, spare part, and other similar parts by sticking them on the frame or middle cover, or any other depreciation of the goods, the Buyer risks that their complaint may not be accepted, unless the damage was due to ordinary use. Seals and serial numbers are inseparable parts of the products, they do not limit the consumer’s right in terms of using the product for its purpose in its entirety.

The warranty shall not apply to damage due to:

  • mechanical damage of the goods,

  • electrical overvoltage (visibly burnt parts or PCBs) except for common deviations,

  • using the goods in an environment unsuitable in terms of temperature, humidity, chemical, or mechanical effects as directly stated by the Seller or manufacturer,

  • improper installation, manipulation, operation, or neglected maintenance,

  • if the goods or a part thereof have been damaged by a computer virus,

  • if the Buyer cannot prove that the defective software has been acquired legally, or if they use unauthorized software or consumables,

  • if the goods have been damaged by overloading or use in conflict with the conditions specified in its documentation or general principles,

  • if an unqualified person has tampered with the goods or parameters have been changed,

  • due to a modification by the Buyer (e.g. bending, etc.) that caused the defect,

  • due to incorrect BIOS or firmware upgrade,

  • if the goods have been damaged by natural phenomena or force majeure,

  • using incorrect or defective programming equipment,

  • using incorrect or non-original consumables or any damages thereby caused, unless such use is common and the respective instructions for use do not specifically exclude it.

These limitations do not apply if the properties of the goods were in conflict with the aforementioned conditions, if the Buyer and Seller explicitly agreed otherwise, meant, or declared by the Seller, or if it can be expected based on advertising or the normal means of use.

The warranty for consumables (cell phone batteries, etc.) shall be limited and apply only to operational defects.

The Buyer can claim their rights regarding responsibility for defects from the Seller as specified in the Complaint Procedure, Article 7 Of the General Business Terms and Conditions.

  1. Complaint Procedure

The Complaint Procedure is an inseparable part of the General Business Terms and Conditions (hereinafter “GBTC”) of the Seller: iQparts s.r.o., seat: Wolkrova 2, 851 01 Bratislava, Company ID: 50 606 107, incorporated in the Business Register of the Bratislava I District Court, Section: Sro, file No.: 115665/B it specifies the conditions and procedure pertaining to product complaints regarding the goods acquired from the Buyer, including the information on where the customer can lodge the complaint.

This Complaint Procedure is in compliance with the Civil Code, Commercial Code, Act 250/2007 Coll. on Protection of Consumers and on changes and amendments to Act No. 372/1990 Col. on Offences as amended. (hereinafter “Act on consumer protection”) Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes as amended, and other generally binding legal regulations,

The Buyer, who can be an entrepreneur or consumer, is obliged to read the Complaint Procedure as well as the General Business Terms and Conditions before they place an order.

By placing the order, the Buyer confirms having read the Complaint Procedure in its entirety and expresses their consent, and they also confirm that the terms and conditions regarding handling of the complaints including the information on where the complaint can be submitted and how the warranty repairs are carried out in accordance with the provisions set out in Section 18, Paragraph 1 of the Act on Consumer Protection.

  1. The period for lodging a complaint

The warranty period shall last 24 months (except for the expiration period specified in Article 6 Of the General Business Terms and Conditions in case the Buyer is not an entrepreneur) and starts to expire on the day when the Buyer receives the goods. The goods are considered as received by a Buyer who is not an entrepreneur at the moment when the goods are handed to the first delivery service to be shipped.

The Buyer is obliged to inspect the goods without delay upon delivery and immediately inform the Seller of any defects detected. The Buyer can claim their rights related to defective products only in the following case:

  • if the defects were present at the time of delivery to the Buyer and

  • warranty applies and

  • goods were purchased from the Seller.

Any complaints must be lodged within the warranty period. The warranty period shall extend by the time during which the product complaint is being resolved. The right regarding the responsibility for product defects to which the warranty period applies expires after this period is complete.

  1. Warranty terms

  1. Inspection of goods upon delivery

The Buyer, who is an entrepreneur, is obliged to inspect the goods together with the shipping service employee immediately upon delivery (number of packages, possible damage to the tape with the company logo or boxes) and compare them with the enclosed shipping note. The Buyer has the right to reject the shipment if it is not in accordance with the purchase contract, e.g. if the shipment is incomplete or damaged. If the Buyer accepts the damaged shipment from the delivery service, it is necessary to describe the damage in the handover protocol of the delivery service. It is recommended that the Buyer who is a consumer inspects the goods in the same way as the entrepreneur.

It is necessary to report any damaged shipment to rma@lcdpartner.com; immediately, a damage protocol must be written in cooperation with the delivery service and sent to the Seller via e-mail or post. Later complaints regarding incomplete or external damage to the shipment do not interfere with the Buyer’s right to lodge a complaint, however, it allows the Seller to prove that the purchase contract has not been breached.

  1. Lodging a complaint

The address where the complaint can be lodged is following: iQparts s.r.o. residing at Wolkrova 2, 851 01 Bratislava, Slovakia.

The Buyer may send the defective goods to the Seller's address by postal service or other delivery service. The defective goods should be securely packed to prevent damage during transport. The package should be visibly labelled as “COMPLAINT” and contain the defective goods including accessories. The package must also include a copy of the receipt and a notice of complaint in which the customer describes the defect in detail to explain the claim. In the notice of complaint, the customer shall provide their contact information (name, surname, address, telephone number, e-mail) and the order number. If the product complaint is lodged repeatedly, the Buyer who is an entrepreneur provides also the complaint receipt.

The Seller shall confirm that the notice of complaint has been received by sending a message to the e-mail address listed in the notice of complaint and specify the date when its handling began.

The Seller shall handle the complaint, i.e. inform the Buyer whether the complaint has been accepted as justified or rejected as soon as possible and within 30 days after receiving the complaint from the Buyer who is a consumer.

If the Seller accepts the complaint as justified, they can:

  • replace the defective goods,

  • reimburse the Buyer for the goods via a cashless transfer to their bank account,

  • offer a reasonable discount from the price (if the defect cannot be removed),

  • issue a credit note to the Buyer with the value of the goods purchased.

This does not interfere with other rights of the Buyer arising from the Slovak legislation. All information related to the goods delivery process can be requested through the e-mail address: rma@lcdpartner.com. It is necessary to provide the order number in the request that can be found in the order confirmation obtained from the Seller.

By placing the order, the Buyer confirms having read the Complaint Procedure in its entirety and expresses their agreement with it, and they also confirm that the terms and conditions regarding handling of the complaints including the information on where the complaint can be submitted and how the warranty repairs are carried out in accordance with the provisions set out in Section 18, Paragraph 1 Act 250/2007 Coll. on Protection of Consumers and on changes and amendments to Act No. 372/1990 Col. on Offences as amended.

 

  1. Testing the defective goods

The goods sent for complaint shall be tested specifically for the defects listed by the Buyer in the notice of complaint. Therefore, the Seller recommends that the Buyer provide as detailed a defect description as possible in their complaint.

If the technician finds that the problem is caused by incorrect software installation (operating system, antivirus program) instead of the product itself (e.g. telephone), or if the data was damaged by undesirable behaviour of an application (e.g. game, virus) obtained elsewhere, or if data wase damaged by the Buyer or a third person, the complaint shall be rejected.

The Seller recommends to backup the data in the operating system of the data-storing device before submitting it for complaint. The Seller shall not be responsible for loss, damage, or misuse of data in the operating system of a data-storing device.

The Buyer hereby acknowledges that when the device is replaced, the original device shall be kept by the Seller.

The Buyer risks that the complaint will be rejected if the goods or its part are dirty or fail to comply with basic hygienic principles.

If the device is password, gesture, or otherwise protected, the Buyer is obliged to remove the protection or provide the password in the description of the defect. This also applies to protection for BIOS, firmware, or access to the device storage space. Without full access to the device, repair or diagnostics may not be possible.

If there is a service protecting the device from being stolen, the Buyer is obliged to deactivate it before submitting the product for complaint. With an active protection service, repair or diagnostics may not be possible. This applies to services such as Apple Find my iPhone and similar.

  1. Complaint handling

After the justified complaint is handled, the warranty period shall extend by the duration of its handling. If the complaint is unjustified, the warranty period remains unchanged. The complaint handling period begins on the day following the day of its acceptance and ends on the day when the complaint is handled, i.e. the time when the Buyer is obliged to collect the item. The Buyer shall be informed of the fact by e-mail sent to the e-mail address provided in the notice of complaint.

The Seller shall notify the Buyer of the resolved complaint immediately via telephone, text message, or e-mail. The Buyer issues a written receipt for the resolved complaint within 30 days after lodging the complaint. If the goods were sent by a delivery service, they shall be automatically sent to the address of the Buyer.

After the complaint is resolved, the Buyer is obliged to inspect the goods and agree to the complaint protocol issued. The Buyer shall also check whether the goods are complete, mainly whether the package contains everything it should. If the package and complaint protocol are in conflict, the Buyer is obliged to immediately notify the Seller. Later complaints shall not be taken into consideration. These arrangements are without prejudice to the legal period for exercising the rights arising from defective products.

To collect the goods after the complaint is handled or claim a credit note, the Buyer is obliged to present the receipt based on which the item was accepted for the complaint procedure as well as a valid ID card or passport to prove their identity. If the Buyer is a legal entity, the goods or credit note shall only be handed to the statutory body of the legal entity or a person with the power of attorney upon providing the relevant documents.

  1. Buyer who is a consumer

If the defect can be removed, the Seller is obliged to do so duly and on time. The defect removal method shall be selected by the Seller and they are obliged to do so immediately, either in person, or via a person authorized by them to do so (Section 622, Paragraph 1 of the Civil Code).

Instead of removal of the defect, the Buyer can request a replacement of the item or its part, unless unreasonable expenses are incurred to the Seller with regard to the price of the goods or severity of the defect (Section 622, Paragraph 2 of the Civil Code).

Instead of removing the defect, the Seller may replace the goods with non-defective ones, in as far as it is not a major inconvenience (Section 622, Paragraph 3 of the Civil Code).

If the defect cannot be removed and it prevents the goods from being properly used, the Buyer has the right to receive a replacement or withdraw from the Purchase Contract (return of money and goods) (Section 623, Paragraph 1 of the Civil Code).

The Buyer has the right to replacement or withdrawal from the contract (reimbursement) also in a case when there are multiple, although removable defects, and the product therefore cannot be properly used (Section 623, Paragraph 1 of the Civil Code). Multiple defects represent at least three different removable defects and each of them must prevent proper use.

If the Seller fails to handle the complaint within 30 days, the Buyer acquires the same rights as in case of irreparable defect (Section 18, Paragraph 4 on consumer protection), i.e. right to replacement or reimbursement (withdrawal from the contract).

If the irreparable defect does not prevent the product from being used, the Buyer has the right to a reasonable discount from its price (Section 623, Paragraph 2 of the Civil Code).

The Buyer shall decide between the possibilities to resolve the complaint. If the Buyer selects an unsuitable option, the Seller shall inform them of the fact and suggest a more suitable one (mainly when the Buyer insists on a resolution only possible in a case of repairable defects, but Seller discovers an irreparable one). If the consumer fails to select an option within a reasonable period, the Seller shall do it for them.

In case of a discount, the goods cannot be submitted for a complaint procedure due to the defect based on which the discount was provided.

If the consumer lodges a complaint within the first 12 months after purchase, the Seller can only reject it based on expert evaluation. The Seller is obliged to provide the customer with a copy of the expert evaluation within 14 days after processing the complaint If the Seller rejects a complaint after 12 months from the purchase, they are obliged to suggest where the Buyer can obtain an expert evaluation on the receipt. If the expert evaluation proves that the Seller is responsible for the defect, the Buyer can lodge a repeat complaint. The Seller is obliged to pay all costs related to the expert evaluation to the consumer within 14 days after lodging the repeat complaint. A repeat complaint cannot be rejected by the Seller.

If the complaint was resolved by replacement, the new warranty period begins to expire on the date when the complaint was resolved.

The Seller shall issue a written receipt listing the following information: date when the complaint was resolved, its content, requested method of resolution – the receipt shall be sent by e-mail immediately after receiving the complaints (in case of personal contact, the receipt is handed immediately); they also issue a receipt listing the date and method of resolution, including the receipt for repair, duration of the complaint handling period, or justification of rejection if applicable.

  1. Buyer who is an entrepreneur

If the Buyer is an entrepreneur, the Seller commits to resolve the complaint within 40 days after it is lodged. The Buyer who is an entrepreneur shall be informed about it via their contact e-mail.

If the defect is removable, the goods will be repaired. If the defect is irreparable, but it does not prevent common usage, the Seller can agree on a reasonable discount from the price. In case of discount, the goods cannot be submitted for complaint procedure due to the defect based on which the discount was provided.

If the defect is irreparable and it prevents the item from being properly used, the Seller has the right to replace the goods with identical or similar parameters, or issue a credit note to the Buyer.

If the complaint was resolved by replacement, the new warranty period begins to expire on the date when the complaint was resolved.

  1. Expiration of the right to lodge a complaint

The right to lodge a complaint for the Buyer expires in the following cases:

  • if the Buyer is unable to provide the warranty certificate, accessories, or respective documentation

  • if obvious defects have not been reported upon receipt

  • if the warranty period has expired

  • if the Buyer caused mechanical damage to the goods

  • if the goods have been used in an environment unsuitable in terms of temperature, humidity, chemical, or mechanical effects

  • due to improper installation, manipulation, operation, or neglected maintenance

  • if the goods have been damaged by overloading or use in conflict with the conditions specified in its documentation or general principles, technical standards, or safety regulations valid in the SR

  • if the goods have been damaged due to unavoidable and/or unforeseeable events

  • if the goods have been damaged or their quality has deteriorated accidentally

  • due to incompetent intervention, damage during transport, damage caused by water, fire, static or atmospheric electricity or other force majeure

  • if an unauthorized person interfered with the goods.

The warranty does not apply to common depreciation of the product (or its parts) due to use. Shorter product life therefore cannot be considered a defect and cannot be a subject of the complaint.

This Complaint Procedure enters into force on 01/06/2018 invalidating all previous complaint procedures. This Complaint Procedure is available at the seat of the Seller as well as a part of the General Business Terms and Conditions publicly available at www.lcdpartner.com.

  1. Personal data processing and protection

In relation to the introduction of new legislation in the field of personal data protection – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter “GDPR”), and implementation of measures to provide compliance of the iQparts s.r.o. company with GDPR and other relevant legal regulations specifying personal data protection (e.g. Act No. 18/2018 Coll. on personal data protection as amended, Decree of the Office for Personal Data Protection of the Slovak Republic), the Buyer can find the general privacy statement regarding personal data protection at www.lcdpartner.com (bottom of the website, section Account – Personal data protection).

  1. Withdrawal from the purchase contract

By submitting the order, the Buyer confirms to the Seller that they have fulfilled their information responsibilities duly and on time, in accordance with Sectio 3, Paragraph 1 of the Act on Consumer Protection in sale of goods or provision of services under remote contracts or contracts executed outside the business premises of the Seller as amended.

The Buyer has the right to withdraw from the contract within 14 days after receipt without giving reasons. Within this period, the Buyer has the right to unpack the goods and try them as they would in a shop pursuant to Article 6 Of the GBTC. However, the Buyer does not have the right to start using the goods before returning it to the Seller. The Buyer can claim their right to withdraw from the contract with the Seller by submitting the withdrawal form delivered with the goods purchased or via e-mail, and clearly articulate such withdrawal.

If the Buyer withdraws from the contract, all additional contracts related to the given purchase contract shall be terminated. The Buyer is obliged to return the product to the Seller’s address along with the receipt within 14 days after their withdrawal from the contract, or to return the goods in person. By withdrawing from the contract, the Buyer is obliged to return the goods in their complete state, with complete documentation, undamaged, and if possible, unused and in the original packaging. If the withdrawal from the contract is valid, the Seller shall reimburse all payments provably paid in relation to the purchase contract to the Buyer, mainly the purchase price including shipping costs. The Seller shall not be obliged to pay the consumer any additional costs, if the consumer explicitly opted for a delivery method other than the cheapest common delivery method offered by the Seller. The additional costs shall be understood as the difference between the shipping costs incurred by the shipping method selected by the customer and the costs for the cheapest common shipping method offered by the Seller.

The cost of returning the goods to the Seller or the person authorised by the Seller to take over the goods is borne solely by the Buyer, even if the goods cannot be delivered by post.

The payments shall be reimbursed to the Buyer within 15 calendar days after the notice of withdrawal from the purchase contract is delivered to the Seller. The payment method shall be the same as originally, unless the Buyer requests other payment method in the written withdrawal from the contract; no additional fees shall be charged.

The Seller is not be obliged to reimburse the purchase price before the Buyer returns the goods with all accessories, documentation, etc., or before the Buyer can prove that the goods have been sent to the Seller along with accessories and documentation, etc.

If the Buyer withdraws from the contract and delivers the goods to the Seller, but they are used, damaged, or incomplete, or their value depreciated due the fact that they were used more than to just test their properties and functionality, the Seller has the right to compensation for such damage amounting to the repair cost necessary to restore the product; the Seller has the right to a compensation for such depreciation of value from the Buyer, and the Buyer hereby acknowledges it. If the Buyer withdraws from the contract and delivers the goods to the Seller, but they are used, damaged, or incomplete, the Buyer commits to compensate the actual depreciation to the Seller along with all costs incurred to the Seller in relation to product repairs and restoration calculated based on the product service price list. Pursuant to these GBTC, the Buyer is obliged to pay the difference between the purchase price of the goods and their value at the time of withdrawal from the purchase contract (as maximum).

The withdrawal from the contract and goods are to be sent to the following address:

iQparts s.r.o.

Wolkrova 2, 851 01 Bratislava, Slovakia

The Buyer claims their right to withdraw from the contract in writing at the Seller’s address provided above or via e-mail at rma@lcdpartner.com, or using another method, that clearly articulates such withdrawal. The Buyer has the right to withdrawal from the contract using the form published at www.lcdpartner.com (bottom of the page, section Service – Return of goods).

Withdrawal from the contract if the Buyer is an entrepreneur

If the Buyer is an entrepreneur, alternative withdrawal from the purchase contract can be offered to them based on the actual condition of the goods returned, expired warranty, and current price of the goods returned. The Seller shall evaluate the condition of the goods. If the parties fail to determine mutually acceptable conditions, the goods shall be returned at the Seller’s cost. The Seller has the right to claim other incurred costs from the Seller.

If the Buyer who is an entrepreneur withdraws from the contract within 14 days, and the Buyer fails to return the goods in original packaging including all parts and accessories; the Buyer hereby acknowledges that the Seller reserves the right to claim a fee amounting to the costs incurred by restoring the goods to its original state so that it can still be sold.

To have the credit note issued, the Buyer (consumer as well as entrepreneur) may be required to present their ID card to protect their right of ownership. By presenting the ID card, the Buyer consents to have their personal data processed pursuant to Point II (pursuant to Act No. 122/2013 Coll. on personal data protection as amended).

  1. Resolving consumer disputes

The Seller hereby informs the consumer that they have the right to request remedy if they are not satisfied with the way the Seller responded to their complaint, or if they believe the Seller infringed their rights. Pursuant to Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, the consumer has the right to request an alternative dispute resolution if the Seller rejected the remedy request or failed to reply to it in 30 days from sending it.

The Seller hereby also informs the Buyer of the possibility of on-line dispute resolving provided by the European Commission and the Slovak contact point for on-line dispute resolution (RSO). The consumer’s rights can also be claimed using the aforementioned European platform.

The Buyer can lodge a complaint using the on-line dispute resolution platform (RSO) at http://ec.europa.eu/consumers/odr/index_en.htm

  1. Final provisions

These General Commercial Terms and Conditions apply to all purchase agreements closed between the Seller and the Buyer via the webshop at www.lcdpartner.com.

The Seller reserves the right to change the General Business Terms and Conditions. The obligation to provide a notification of any changes shall be considered fulfilled when the updated General Business Terms and Conditions are published at the Seller’s website. Changes or additions to the General Business Terms and Conditions shall not apply to purchase contracts closed before.


These Business Terms and Conditions enter into force at the moment when the Purchase Contract is concluded.

By placing the order, the Buyer confirms having read the General Business Terms and Conditions in their entirety and consents.

These General Commercial Terms and Condition shall enter into force and effect on 01/06/2018, repealing the General Commercial Terms and Condition valid from 01/06/2019.

Contact information of the Seller:

Business name: iQparts s.r.o.

e-mail: shop@lcdpartner.com

telephone: +421 950 77 66 55

postal address: Wolkrova 2, 851 01 Bratislava, Slovakia.

Cashless transfer bank account number (IBAN): SK21 1100 0000 0029 4203 1272

Bank: Tatra banka, a.s.

BIC (SWIFT): TATRSKBX